TeleBank

24-Hour TeleBank Provides the Answer!

TeleBank is an easy way for you to obtain valuable information about your personal or business accounts and many other Eisenhower services. It's simple and private! You control your TeleBank Pin (Personal Identification Number) Accurate and confidential information specific to you No more waiting for someone to verify your automatic withdrawals and deposits (ACH direct deposits) No more wondering if a certain check has been presented for payment No need to visit a branch for balance inquires, transfers or reordering checks Find branch locations and hours You can even apply for a loan

HOW TO GET STARTED:
Just call (210) 283-6789, (888) 454-5345, from your touch-tone phone. Of course, during normal business hours you can always talk to an Eisenhower representative in person by pressing [0] at any time during your call.

To access our automated TeleBank for account information you’ll need:

•	A touch-tone phone
•	Access number
•	Personal Identification Number (PIN). For business accounts, use the last four digits of your Tax ID number
•	Your account number

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CHOOSE FROM THE FOLLOWING CATEGORIES:

Press:
	Banking Services: Account balances, deposit information, funds transfer, and PIN changes
	Merchant verification
	Report lost or stolen ATM or debit cards
	Rate information
	Branch locations and hours, ATM locations, and apply for a loan
	Reorder checks
	Repeat the choices

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ACCOUNT INFORMATION:
If you press [1], you will be asked to:

• Enter your access number which may also be your account number followed by the pound [#] sign.

• Enter your personal identification number (PIN) which may be the last four digits of your Social Security number – followed by the pound [#] sign. For business accounts, enter the last four digits of your Tax ID number – followed by the pound [#] sign.

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MERCHANT VERIFICATION:
If you press [2], you can verify the availability of funds on a specific check. TeleBank will ask you to:

• Enter the account number followed by the pound [#] sign.

• Enter the check amount, including dollars and cents followed by the pound [#] sign.

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REPORT LOST OR STOLEN ATM OR DEBIT CARDS:
If you press [3], TeleBank will direct you to a customer service representative for assistance in reporting your card lost or stolen.

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CURRENT RATE INFORMATION:
If you press [4], you can listen to Eisenhower Bank’s current deposit rates (checking, savings, money market, CD) loan and credit card rates.

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BRANCH LOCATIONS AND HOURS, ATM LOCATIONS AND APPLY FOR A LOAN:
If you press [5], we’ll give you information about when we’re open–and where–to make your banking easier and quicker. TeleBank will direct you to our automated loan application system, the Loan Connection.

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REORDER CHECKS:
If you press [6], TeleBank will direct you to a Clarke American Service Line Plus Operator for 24-hour assistance in ordering your checks.

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If you need assistance using TeleBank, please contact our Customer Service Representatives at (210) 227-7131 or outside of San Antonio at (888) 454-5336 during normal business hours.

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Here is a handy wallet card with all the TeleBank info:
Click on the card below for a printable pdf file.