Common Questions
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- What do the symbols in the Status column mean?
- What if there are missing transactions?
- When are these transactions updated?
- Why are there no transactions listed?
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| For general information about account activity, see About Activity. |
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| What do the symbols in the Status column mean? |
| At the bottom of the Activity page under your list of transactions, there is a legend defining each symbol. These symbols indicate the position of the transaction in the process cycle. Click a transaction to see additional details. If you have any questions about your transactions, contact us. |
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| What if there are missing transactions? |
| The transactions listed are ones that have posted or are in the process of posting. If you have payments scheduled in the future, for example, they are not listed until the day they are posted to your account. Contact us for specific processing schedules or missing transactions. |
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| When are transactions updated? |
| The transactions on the Activity page are those that we have processed for the indicated account. We process transactions at regular intervals and update accounts accordingly. Contact us for more information. |
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| What if there are no transactions listed? |
| Review the page and make sure you have chosen the correct account and a valid date range. You can change the selected account and dates here and then view another list of transactions. Contact us for more information. |
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